Returns

Returns Policy

Ral Aerosols always recommend to check the colour before use as no responsibility for colour accuracy can be accepted after use.

We want you to be totally satisfied with your purchase. If for any reason you are not happy with your order Ral Aerosols we will be happy to discuss this with you to understand the nature of your disappointment.

We will refund your money for any genuine reason that you are not totally satisfied with your order. You will understand that the can will need to be tested to verify the problem once it is returned.

Ral Aerosols does not offer any exchanges or refunds outside of the 14 days of purchase.

Ral Aerosols have the right to refuse any refunds or exchanges, please call us to discuss any issues with your purchase.

Unfortunately, we are unable to refund any bespoke mixed colours.

Please fill out the RMA form and then return goods to: RAL Aerosols, Unit D7, Pear Mill Industrial Estate, Stockport, SK6 2BP.

 

Damaged or Defective Goods

If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible stating the invoice number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods. If for any reason a replacement is not available for a damaged or defective item then RAL Aerosols Ltd will refund the value of the returned goods to the original payment method.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.

    Order Information

    First Name:*

    Last Name:*

    E-Mail:*

    Telephone:*

    Order ID:*

    Order Date:

    Product Information & Reason for Return

    Product Name:*

    Product Code:*

    Quantity:

    Reason for Return:*

    Product is opened:

    Faulty or other details:

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    I have read and agree to the Terms and Conditions